CUSTOMER CARE
Returns & Refunds
Clear answers, without the small-print maze.
Returns window
Full-price items may be returned within 30 days of delivery. Sale items may be returned within 14 days of delivery. Returns received outside these windows may be declined.
Return outcome
Approved change-of-mind returns are issued as store credit so you can choose another item or size. Original shipping charges are not credited. If an item is faulty, damaged in transit or incorrect, we will offer the remedy required by applicable consumer law, which may include a replacement or refund to the original payment method.
Return condition
- Items must be unworn, unwashed and free from marks, scent, make-up and deodorant.
- All original tags, protective strips and packaging must remain attached and intact.
- Shoes must be tried on indoors and returned in their undamaged box.
Hygiene and final-sale exclusions
For hygiene reasons, opened or tried-on briefs, thongs, stockings, bodystockings and other intimate items that come into direct contact with intimate areas cannot be returned unless faulty. Items clearly marked FINAL SALE, gift cards and personalised items cannot be returned unless required by law.
Starting a return
Email support@notasecretshop.com with your order number and the items you wish to return. Wait for return instructions before posting anything. Customers are responsible for return shipping unless the item is faulty, damaged or incorrect. Use a tracked service; we cannot accept responsibility for returns lost in transit.
Return address
RBP International LLC
2106 House Avenue, Suite 690
Cheyenne, Wyoming 82001
United States
Do not send a return to this address without first receiving return instructions from our support team. This address is not open for customer collections or in-person returns.
Processing
Allow up to 21 working days from posting for a return to arrive, be inspected and processed. You will receive an email when processing is complete. We do not charge a restocking fee.